The Team

Firas Khawaja is the Director of EPOCS Global and a Principal Product and Transformation Consultant with over 15 years’ experience leading complex digital products, enterprise platform transformations and operational change. His career includes engagements with Christie’s, News UK, Springer Nature, Ford Motor Company, Formula 1 and Ticketmaster.

He works at the intersection of product strategy, technical delivery and business transformation, helping organisations move from ambiguity to clear roadmaps, aligned teams, delivery-ready backlogs and measurable outcomes. His experience spans SaaS, digital commerce, CMS, CRM, ERP-adjacent workflows, customer data, AI-enabled automation and large-scale system integration.

With a background in software engineering and Computer Science, Firas brings strong technical depth alongside commercial and stakeholder leadership. He works closely with executive, Product, Engineering, Data, UX and operational teams to translate complex business needs into practical Product decisions, scalable delivery models and sustainable platform change.

His recent work demonstrates tangible commercial and operational impact. At Christie’s, his Product and platform transformation work helped deliver a 22% uplift in conversion across key customer journeys, while AI-assisted metadata automation reduced manual effort by 70%, saving approximately 40 staff hours per week. At News UK, he led the development and rollout of a greenfield operational Product, achieving 92% adoption among the onboarded cohort.

Across engagements spanning APAC, EMEA and North America, Firas has worked on global CMS modernisation, AI-enabled workflows, real-time operational platforms, digital commerce, enterprise publishing and customer-data products.

His approach combines strategic direction with hands-on execution: clarifying priorities, aligning stakeholders, resolving technical and delivery complexity, and turning business objectives into working Products and measurable outcomes.